Patient bill of Rights & Responsibilities
A patient (or personal representative, if applicable) has the right:
- To be treated with courtesy and respect.
- To appreciation and preservation of his/her dignity.
- To protection of his/her need for and right to privacy.
- To prompt and reasonable response to questions and requests.
- To know who is responsible for his/her care.
- To be given by his/her healthcare provider, information concerning diagnosis, planned course of treatment, alternatives, risks and prognosis.
- To refuse any treatment, except as otherwise provided by law.
- To receive a copy of a reasonably clear and understandable itemized bill and upon request, to have the charges explained.
- To impartial access to medical treatment, regardless of race, religion, national origin, or physical handicap.
- To know if medical treatment is for purposes of research and to give his/her consent or refusal to participate in such research.
- To express grievances regarding any violation of his/her rights, as stated in federal and state law, by following the procedure of this healthcare facility for filing such complaints.
- To know what rules and regulations apply to his/her conduct.
A minor child has the right:
- To have his/her personal representative interviewed in a manner as to reasonably assure privacy.
- To expect his/her personal representative to conduct discussions or consultations involving his/her care with discretion.
- To have individuals not directly involved in his/her care, not present without his/her permission.
- To have his/her medical record read only by individuals directly involved in his/her healthcare or in the monitoring of its quality.
- To have all communications and other records pertaining to his/her care, treated as confidential.
- To reasonable safety with regards to the practices and environment of this healthcare facility.
A patient (or personal representative) is responsible for:
- Providing to his/her healthcare provider, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his/her health.
- Reporting unexpected changes in his/her condition to his/her healthcare provider.
- Informing his/her healthcare provider whether he/she understands a proposed/recommended course of treatment and what is expected of him/her, as the patient.
- Following the treatment plan developed by his/her healthcare provider.
- Keeping appointments and, when he/she is unable to do so for any reason, notifying the healthcare facility.
- His/her actions if he/she refuses treatment or does not follow the healthcare provider’s instructions.
- Assuring that the financial obligations of his/her health care are fulfilled as promptly as possible.
- Following healthcare facility rules and regulations affecting patient care and conduct.
Cary Pediatric Center
After Hours Care
Clinical advice is available 24/7 by calling the office during regular hours or after hours with our triage service or physician on call.