Come on in! Walk-In Hours
We’re proud to offer walk-in hours as an extra level of service and convenience — one we know is especially helpful for families with busy schedules. For these common, straightforward health problems, just bring your kids to any office during walk-in hours, and you won’t have to worry about making and keeping an appointment later in the day or the following day.
Walk-in hours are available Mon – Fri, beginning at 8am. You can walk in without calling ahead of time if you meet our walk-in-criteria:
- Established patients
- Children older than 4 months
- Symptoms fewer than 3 days
- Routine health problems (like sore throat, ear ache, cough, fever, rash, runny or stuffy nose)
Walk-in patients are seen on a first-come, first-served basis. There are a limited number of appointment slots available, so please try to come as close to 8am as possible. Walk-in appointments are available until 8:50am, and once all the appointments have been given, then you will be scheduled for the next available appointment. If you cannot come close to 8am, you still have the option of calling for an appointment more convenient for your schedule.
Walk-in hours may be limited or unavailable during bad winter weather; in those cases, please call the office to confirm availability.
We listened to your requests and are excited to announce Saturday walk-in hours for sick visits in our Cary location! From 8am to 12pm patients from all three of our offices will be able to walk-in for a sick visit. We will not be taking phone calls but will see any patient who comes to the office before noon.
We hope this convenience will make your life a little easier.
If your child has chronic health concerns or needs an annual wellness exam, please call our office Monday through Friday, as Saturday clinics will be reserved for sick visits only. As a reminder, medication refills are handled by our staff Monday through Friday, and not on the weekends. Portal messages sent after 5pm on Friday will be seen and addressed on Monday morning.
Well and sick visits at the same time:
Your insurance company may cover well and sick visits differently, and it is very important that you familiarize yourself with the details of your insurance coverage. No one likes being surprised with a bill! While some insurance companies may pay for well visits 100% (where there is no cost to you), sick benefits may include a copay, co-insurance, and/or deductible. If during a well visit your child is sick or has an issue that is not related to the normal growth and development of your child, and he/she needs treatment and/or medical attention for your concerns, your provider may bill the insurance company for both services. Regardless of whether there is no charge for the well visit, you will be responsible for any charges passed on to you for the sick visit portion. Conversely,the provider may decide to reschedule the well visit and focus on the issue that is causing the concern. In either case, you will be asked to pay for the sick visit portion of your visit while you are here just like if you had scheduled a sick visit that very day.